Refund policy

FOB-X Returns

Gear Spot Pty Ltd aims for complete customer satisfaction

FOB-X devices, due to their security focus, have specific return criteria:

  • No returns accepted for change of mind. Please carefully read the product details and manual. 
  • 30-day returns are assessed by submitting a claim through the "Self-serve returns" link on the order page. You will be requested to supply a short video showing the device's issue or malfunction. The claims team will review your case and respond.
  • Devices must be in original packaging, unmarked, and like new.

Returned goods will be cleared of key programming and incur a $55 restocking fee. Refunds, minus this fee, will be issued within 7–10 business days to your original payment method.

Shipping fees are non-refundable, and customers must cover return shipping costs. Gear Spot Pty Ltd is not responsible for lost or damaged items during return shipping.

General Returns

Gear Spot Pty Ltd is committed to ensuring customer satisfaction. If you are not satisfied with your purchase, you may return the item within 30 days for a refund or exchange.

To initiate a return, please submit a claim through the "Self-serve returns" link on the order page. Our claims team will coordinate with you to arrange the return. All items must be unused, in their original packaging, with tags attached.

Once the returned item has been received and inspected, refunds will be processed to your original payment method within 7–10 business days. Please note that shipping fees are non-refundable and return shipping costs are the responsibility of the customer.

Gear Spot Pty Ltd cannot be held liable for items lost or damaged during the return shipping process.

For damaged goods, customers must contact Gear Spot Pty Ltd within 7 days from the date of receipt by sending a message via the contact us webform. 

Returns or exchanges may be declined if items do not meet our criteria or have been used, damaged, or altered.